You have 14 calendar days to return your items for either a exchange or a refund. If you wish to return items within 14 – 30 days, please contact us for assistance. Any returned items after 30 calendar days will not be accepted. The cost of the postage for returns back to us will not be refunded, unless items are found to be faulty.
If you wish to return an item, please contact us for a returns number(RAN). Please state your order number, the date of sale, whether you require an exchange (including alternative sizes) or a refund. Items must be returned in their original sale packaging and subsequently the returns number should be written clearly on the outside of the package.
Items sent back without a returns number will not be accepted.
You have 14 Days to contact us and return faulty or unwanted items to us from the date you receive your order. We strongly recommend you use a recorded delivery service like Royal Mail Recorded Delivery or the international equivalent so you have a record that the package was delivered as we regret that we cannot be held responsible for goods until they reach us.
Items bought between the 1st and 31st December can be returned until the 14th January as we understand they may be Christmas presents.
We will refund the cost of goods returned as unsuitable or unwanted however the postage will only be refunded in the event the goods are faulty.
Items not suitable for a refund:
- Ear putty if the outer packaging has been opened due to hygiene reasons.
- DVD’s if the cellophane has been removed due to copying issues.
- Neoprene products (Wetsuits, boots, gloves, hoods and thermal rash vests) if they have been used on the beach / in the water.
- Rash vests if they have been used on the beach / in the water.
Goods not in their original packaging will be subject to a 20% restocking fee. We will contact you should this issue arise.
Goods should be sent to:
Returns Dept (RAN######)
Tynemouth Surf Co
Unit 1, Palace Buildings
Tynemouth, North Shields
Tyne & Wear