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Surf School Terms and Conditions

Advance Booking Policy:

Customers that wish to book surf hire or lessons in advance are required to pay the amounts detailed below:

  • Beginner / Improver Public Sessions – Payment in full at time of booking.
  • 1:1 Sessions – Payment in full at time of booking.
  • Kids Club – Payment in full at time of booking.
  • Private Group Sessions (2+ people) – A minimum of £50 deposit is payable at the time of booking. The remainder of the balance is due a minimum of 7 days prior to the commencement of the lesson.
  • Hire – Payment in full at time of booking.

Cancellation Policies:

All public surf lessons & Kids Club (excludes private group sessions):

  • Beginner & Improver Lessons can be rescheduled to a different available time up to 48 hours prior to the booking.
  • Kids Club sessions can be rescheduled to a different available time up to 48 hours prior to the booking.
  • Bookings must be rescheduled online or a request to reschedule must be received by email to surfschool@tynemouthsurf.co.uk at least 48 hours prior to the bookings start time. Unfortunately once this time has passed we are not always able to change the booking.
  • Failure to contact us to reschedule in advance of a booking will be classed as a no-show and no refund will be due.

Private Group Sessions:

  • Participants cancelling over 15 days prior to the booking will have the option of rescheduling the booking or receiving a credit note in the amount of the cancelled booking.
  • Participants cancelling up to 14 days prior to the reserved booking date will have the option of rescheduling the booking or  will lose the deposit paid or £50 of the total booking cost if paid in full.
  • Participants who cancel less than 24 hours before the booking start time will not receive a refund.
  • Participants who do not show up on the reserved booking date will also not receive a refund.

Our Right to Cancel

Although we always endeavour to notify customers in advance, for safety reasons and the fact we can’t control the weather we reserve the right to cancel, modify or restrict hires or activities at any time prior to or during the hire/activity without prior notification. Customers will be entitled to the following if we cancel an activity (except in the event of antisocial behaviour). This policy will also apply in the event that UK government advice suddenly limits our activities in response to the COVID-19 pandemic.

Hires and activities not started:

These can be rescheduled or a credit note valid for 1 year or full monetary refund of activity cost can be provided.

Please Note: No compensation will be payable for any other expenses or losses customers incur in relation to the cancellation of the activity.

Hires and activities already underway:

These can be rescheduled to an alternative date or you will be provided with a discount code for future activities / purchases. (valid for 1 year)

Please Note: No compensation will be payable for any other expenses or losses customers incur in relation to the cancellation of the activity.

Refunds & Credit Notes

If you are entitled to a refund, we can only refund you to the original payment method. If we are refunding something paid by a voucher that will have expired because the booking didn’t go ahead we will extend the voucher to give you chance to rebook.

Credit Notes (Activities): If you accept a voucher for a cancelled activity, it is valid for 1 year. Vouchers are non-refundable.